For most people, a home elevator is a once-in-a-lifetime purchase. We asked our expert team to use their 160-plus years of combined experience in elevators to help you find the best home elevator manufacturer. They came up with 6 questions you can ask any company you’re thinking of working with, plus the answers to look for, so you can make the right decision the first time.
QUESTION 1: HOW LONG HAVE YOU BEEN AROUND?
The best elevator manufacturers will be able to prove they have staying power. They should also demonstrate that they’re investing in their company for the future, so they’ll be around for product support or advice. Federal Elevator has been around since 1988. Over more than three decades we’ve been improving our product with research and development and supporting our people with training so we can meet our customers’ needs for decades to come.
QUESTION 2: WHAT DO YOU SPECIALIZE IN?
The best elevator manufacturers have expertise in all aspects of the process. At Federal Elevator, we’re proud to have teams for design, engineering, manufacturing and installation. This means we’re a one-stop shop for our customers. Also, because we’re involved in every step from design to installation, we’re constantly refining our processes to make our elevators easy to program, install and maintain.
QUESTION 3: WHERE CAN I SEE YOUR PRODUCT?
The best way to decide on a manufacturer is to try before you buy. That way you can experience the quality of the ride and try out the features for yourself before making a commitment. We’re the proud owners of Canada’s largest elevator showroom. If you’re in southern Ontario, you can take one of our elevators for a test ride, see custom options and discuss the perfect design for your project—all during a short visit. If you aren’t in southern Ontario, we’ll do the next best thing—take you on a virtual showroom tour!
QUESTION 4: DO YOU MANUFACTURE COMMERCIAL ELEVATORS, TOO?
The best residential elevator manufacturers also make commercial elevators. Why does that matter? Commercial elevators are strictly regulated, while home elevators in Ontario are not. We manufacture both types of elevators at our 55,000 square foot state-of-the-art plant and our residential elevators are made to the same high standards as our commercial elevators , ensuring greater safety, reliability and peace of mind for our residential customers.
QUESTION 5: WHAT IS YOUR SAFETY RECORD?
Safety is a top priority for homeowners, but is it a top priority for your manufacturer? Ask about the manufacturer’s safety record and whether they’ve had any safety recalls. At Federal Elevator, we’re proud that we have an impeccable safety record, both for our customers and our employees, and no product recalls. It’s important to us that our customers have decades of worry-free operation and our employees go home to their families every night.
QUESTION 6: WHAT DO YOU VALUE MOST?
The best elevator manufacturers will value something other than profit. Our most important value at Federal Elevator is relationships. We’re a family business with a strong team that has a single goal: to make our customers smile. As a result, we have very little employee turnover and strong relationships with builders, elevator dealers, homeowners, architects and designers. We even have a great reputation among elevator service companies.
So there you have it: six questions designed to discover whether an elevator manufacturer will provide you with the product you require and the service you expect. Please check out this video with some more information on our company. If you liked our answers and would like to continue the conversation, we’d be honoured to give you a personalized tour and a peek into our manufacturing facility—just book a showroom visit!